At Dillon & Sons Real Estate, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth).
This policy explains how we collect, use, store and disclose your personal information when you interact with us — whether you’re buying, selling, leasing or simply enquiring about a property.
What Personal Information We Collect
We may collect details such as your name, address, contact information, and any other information relevant to providing our real estate services. This could include property details, financial information, or identification documents when required by law.
We also collect information you share with us directly through:
- Property enquiries or open home registrations
- Website forms and online submissions
- Phone, email or in-person conversations
Use of Personal Information
We use your information to:
- Provide real estate services such as appraisals, sales and property management
- Communicate with you about listings, updates and enquiries
- Maintain business and compliance records
- Share information about properties or services that may be of interest to you
You may opt out of marketing communications at any time.
Disclosure of Personal Information
We may share your personal information with:
- If you agree to the disclosure
- Our staff, contractors and service providers
- Legal, financial or professional advisers
- Government or regulatory authorities when required by law
We do not sell or trade your personal information.
Sensitive Data
For some services, we may need to collect sensitive information, such as financial details or identification documents, to verify identity, process applications, or comply with legal obligations. This information is only collected when necessary and is handled securely in accordance with the Privacy Act 1988 (Cth).
Third-Party Services
We may engage trusted third-party service providers to help deliver our services. This may include:
- IT and cloud hosting providers
- Marketing, analytics, and website platforms
- Professional advisers such as lawyers, accountants, and valuers
Where third parties are used, we take reasonable steps to ensure your personal information is protected and used only for the purposes we specify. Some services may store data overseas, in which case we ensure compliance with Australian privacy obligations.
Technology and Data Handling
Our website may use cookies and similar technologies to improve user experience and analyse site performance. These do not identify you personally.
We store information securely using both electronic and physical safeguards to protect it from misuse, loss or unauthorised access.
Dillon & Sons may use secure technology and artificial intelligence (AI) tools to assist with tasks such as document preparation, marketing, and customer communications.
Access and Correction
You may request access to, or correction of, the personal information we hold about you. Please contact us directly to do so.
Questions or Complaints
If you have any questions or concerns about how your personal information is handled, please contact:
Dillon & Sons Real Estate
📍 190 Dowling Street, Dungog NSW 2420
📧 accounts@dillonandsons.com.au
📞 (02) 4992 1704
If we are unable to resolve your concern, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.